Customer Service Supervisor

About this role
The Customer service Supervisor will be operating from Lawfords Farm in Halewood for the next three years and then it is anticipated that they would move to take charge of a new outlet based in Merseyside.

Lawfords Farm has fifty kennels but will be moving in three years time to several smaller locations, therefore the role will develop.

You will be the front facing person for visitors at the centre responsible for delivering high standards of care to visitors, understanding their needs and assisting them in how to best contribute to the needs of our charity.

The successful candidate will ideally be from a retail sales background with a target driven focus. Have a positive and friendly manner, be a natural leader, confident and able to work on their own as well supervising a small team.

Duties will include working consistently to meet rehoming targets and assisting in generating income through donations to the centre.

The successful candidate should have experience in sales in a challenging environment and be able to inspire confidence in the team, provide leadership and maintain a calm working atmosphere. A strong ability to undertake administration work including the maintenance of a database

Operational duties will include overseeing the purchase, distribution and storage of supplies and equipment at the centre and supporting the team to deliver set objectives. A good knowledge of health and safety is also required.

The successful candidate will have experience understanding dogs

A full manual driving licence is also essential.

Due to the nature of the work, a shift system operates over seven days a week 365 days a year

• Job type: Full-time
• Salary: £18,000 to £20,000 per annum dependent upon experience.
• Location: Halewood, Liverpool
• Working hours: 42 hours per week on a locally determined rota, which will include weekend and bank holiday working
• Closing date for completed applications is Monday, 18 August 2016

Please apply by submitting your CV to judith.dunne@animalwardens.co.uk stating in the subject line the role you are applying for.